Shipping policy

  • Shipping Policy

    Thank you for shopping with KUNCHA STUDIO. Each piece is thoughtfully made or selected, and we appreciate your support of handmade and distinctive textiles.

    Processing time

    Orders are normally processed within 1–2 business days, excluding weekends and public holidays.

    If an item requires additional preparation or an unexpected delay occurs, we will contact you using the email address provided with your order.

    Free worldwide shipping

    We offer free standard shipping worldwide on all orders unless otherwise stated at checkout.

    Estimated delivery times

    Estimated delivery times after dispatch are:

    • India: 3–7 business days

    • International destinations: 7–15 business days

    These delivery times are estimates and are not guaranteed. Customs inspections, local carrier operations, weather, public holidays, and other circumstances outside our control may cause delays.

    International orders, customs and import charges

    Orders are shipped from India.

    Customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country, unless the checkout expressly states otherwise.

    KUNCHA STUDIO cannot control customs charges or delays caused by customs authorities. We recommend checking your country’s import requirements before ordering.

    Order tracking

    After your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.

    Please allow 24–48 hours for the carrier’s tracking system to update.

    Shipping carriers

    We use reputable shipping carriers, including express and local delivery partners. The carrier used may vary according to the destination, parcel size, and available service.

    Incorrect or incomplete addresses

    Customers are responsible for providing a complete and accurate delivery address at checkout.

    Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

    If a parcel is returned because the customer supplied an incorrect or incomplete address, refused delivery, or did not pay applicable customs charges, the customer may be responsible for any return and reshipping costs.

    Delayed or missing parcels

    If your parcel is delayed or the tracking information has not updated for an unusual period, contact us at info@kuncha-studio.com.

    We will assist with contacting the carrier and investigating the shipment. A parcel will only be treated as lost after the carrier has completed its investigation or confirmed the loss.

    Damaged packages or items

    If your order arrives damaged, contact us within 48 hours of delivery at info@kuncha-studio.com.

    Please include:

    • Your order number

    • Clear photographs of the item

    • Photographs of the outer and inner packaging

    • A photograph of the shipping label

    Please retain all packaging until we have reviewed the issue.

    Contact us

    For shipping-related questions, contact:

    info@kuncha-studio.com