Shipping policy

Shipping Policy – KUNCHA

Thank you for shopping with KUNCHA. Each piece is thoughtfully handmade, and we appreciate your patience and support of slow, sustainable fashion.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).
As our garments are handmade and vintage in nature, slight variations and additional preparation time may occur. If there is any delay, we will contact you via email.

Free Shipping

We are happy to offer FREE SHIPPING worldwide on all orders.

Delivery Estimates

Estimated delivery times after dispatch:

India: 3–7 business days
International: 7–15 business days

Please note that delivery times are estimates and may vary due to customs processing, local postal services, or unforeseen delays.

International Shipping & Customs

We ship worldwide from India.

Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
KUNCHA is not responsible for delays caused by customs clearance.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details.
Please allow 24–48 hours for tracking information to update.

Shipping Partners

We work with reliable shipping partners to ensure your order reaches you safely. The carrier may vary depending on your location.

Incorrect Address

Please ensure your shipping address is accurate at checkout.
KUNCHA is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your order is delayed or appears lost in transit, please contact us at info@kuncha-studio.com.
We will assist you in coordinating with the shipping carrier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the item and packaging so we can assist you promptly.